Botched Oracle upgrade or e-mail failure?

Netflix suffered a glitch on Tuesday, August 12, 2008, and as a result no movies were shipped:

Hi, Andy Rendich here. I head operations for Netflix(VP in charge of operations), which consists of shipping DVDs to our members. We received and were able to process incoming DVDs this morning but, due to a technology issue, we weren't able to send emails confirming DVD receipt and we won’t ship any DVDs today (Tuesday). Our goal is to resume shipping tomorrow (Wednesday). Members who should have been shipped a DVD today will automatically receive a credit to their accounts, which we will communicate in personal emails. Our apologies for the delay.

On Friday, August 15, 2008, Netflix has fixed the shipping problems that plagued the company for the past 3 days, and will be issuing a 15% credit to customers.


Details: http://www.hackingnetflix.com/2008/08/whats-behind-th.html